Data Deletion Instructions

If you messaged a business that uses ClarityERP

Your message, your name as shown on the platform, your platform ID (and, on WhatsApp, your phone number) are stored in that business's ClarityERP account so they can reply to you. To have this deleted:

1. Facebook or Instagram: open Facebook → Settings & privacy → Settings → Apps and websites → find ClarityERP → Remove. Meta then sends us a deletion request and we delete the Messenger and Instagram conversation data linked to your account. You receive a confirmation code from Facebook that you can use to check the status.
2. WhatsApp, or any channel: email brandtalk.marketingfirm@gmail.com with the business you messaged and the phone number or account you used. We delete the conversation within 14 days and confirm by reply.
3. You can also ask the business directly; they can delete the conversation from their inbox.

If you are a ClarityERP customer

• Disconnect a channel any time in Settings → Preferences → Messaging Channels. New messages stop arriving immediately.
• Export everything first from Settings → Data Export if you want a copy.
• To close your account and delete all data, email brandtalk.marketingfirm@gmail.com from the owner's email address. Deletion is completed within 30 days, except invoices already submitted to LHDN MyInvois, which the law requires us to keep.

What deletion covers

Conversations, messages, attachments stored on our servers, channel access tokens, and the contact record created from the conversation. Backups are rotated within 30 days.

Read the full Privacy Policy.