Cancellation & Refunds
Effective 9 September 2026 · Klarity BOS is operated by BRANDS TALK MARKETING AGENCY, Malaysia
Klarity BOS is sold as a monthly or yearly subscription. This page states plainly what happens when you stop, and when money comes back.
1. Try before you pay
The Starter plan is free, with no card and no time limit. Every paid plan starts with a walkthrough of your actual business, and we will tell you honestly if Klarity BOS does not fit before you pay anything. Use that period — it exists so nobody buys the wrong thing.
2. Cancelling
- You can cancel at any time. There is no lock-in contract and no cancellation fee.
- Your workspace stays active until the end of the period you already paid for. We do not cut you off mid-month.
- After that the account moves back to the free Starter plan. Your data stays; the paid modules lock.
- To cancel, message us on WhatsApp or email brandtalk.marketingfirm@gmail.com before the next billing date.
3. Refunds
- First payment, 14 days. If Klarity BOS is not right for you, tell us within 14 days of your first payment and we refund it in full.
- After 14 days. Monthly subscriptions are not refunded for the current month; the service simply runs to the end of it. Yearly subscriptions are not refunded for unused months, which is why the yearly price is lower — pick monthly if you want the flexibility.
- Our mistakes are always refunded. Duplicate charges, charges after you cancelled, or a billing amount that does not match your plan are refunded in full, whenever we or you find them.
- Extended downtime. If the service is unavailable for a prolonged period through our fault, tell us and we will credit or refund the affected days.
4. How refunds are paid
Refunds go back through the same method you paid with, usually within 14 working days of us agreeing to them. Bank transfers may take a little longer on the bank's side.
5. Your data when you leave
Settings has a one-click Data Export that gives you everything — Excel files plus your attachments — at any time, including after you cancel. If you ask us to close the account, we delete your data within 30 days, except records we are legally required to keep (for example invoices already submitted to MyInvois). See the Privacy Policy.
6. Questions
Email brandtalk.marketingfirm@gmail.com or use the WhatsApp button on this website. These terms sit alongside our Terms of Service.